Living our values every day

We aim to make these values ‘what we do’ – to inspire, develop and support every one of us to live our values; every patient, every colleague, everyday.

Every month we award at least one member of staff with a recognition award for living one of the values. 

These values are about us all helping each other to deliver great patient experience more consistently – involving people who use our services, their families, carers, staff and partners in continuing to improve the experience people have using and delivering our services.

Watch our short film:


Value statement – “We promise to care for you like family. We put what matters to patients at the heart of designing and delivering care by…”

Putting patients at the heart of everything we do

  • Listening to patients and their families and respond to their needs
  • Involving patients and carers in the design and delivery of services

Showing kindness, compassion and empathy

  • Treating patients, their families and friends with dignity and respect
  • Going the extra mile; working to the highest standards of professionalism and ethics

Being welcoming to all and caring for our patients as individuals

  • Reflect the communities that we are part of by respecting patients’ physical, emotional and spiritual needs
  • Nurturing the wellbeing of the whole person


Value statement – “You will always feel in safe hands. We make the safety of patients and staff our priority by…”

Providing a clean, safe and appropriate environment and practice

  • Making safety our first priority
  • Being open, honest and transparent

Striving for the best possible clinical care

  • Protecting time for learning and development
  • Collaborating with partners to learn from each other and promoting best practice across South West London

Listening to and acting on concerns

  • Acting on things that patients tell us need improving
  • Listening to the voice of our patients to shape services together


Value statement – “We will take responsibility and keep you informed. We take responsibility for the hospital, its services and reputation to provide the best possible outcomes for patients by…”

Keeping patients informed with timely and clear communication

  • Being attentive, clear and using jargon-free language so patients understand what’s happening now and what’s happening next
  • Recognising when patients have additional communication needs

Listening to patients, their families and carers, and keeping our word

  • Ensuring patients and their families are involved in decisions about their care
  • Having a positive and ‘can do’ attitude

Taking personal responsibility

  • Doing the very best in our roles and for our own development
  • Challenging practice and behaviour that don’t reflect our values, and respond positively when challenged

Value Each Other

Value statement – “We will work together as a supportive team. We value each other’s contribution by…”

Respecting and appreciating each other

  • Giving praise, feedback, saying thank you and speaking well of each other
  • Working collaboratively in teams, valuing everyone as individuals and appreciating differences

Communicating clearly and effectively

  • Working closely with managers, clinicians and other teams across the hospital
  • Keeping all organisations involved in patient care up to date

Valuing the benefits of partnership working

  • Building strong relationships with colleagues and teams within and outside of the hospital
  • Recognising the contributions of other organisations involved in patient care and value the benefits of partnership working


Value statement – “We always strive to empower each other to develop and deliver improvements to benefit our patients by….”

Inspiring people to be the best they can be

  • Acting with courage and treat change as an opportunity
  • Empowering each other to continuously improve ourselves and our services

Encouraging ideas and learning from what works and what doesn’t work

  • Seeking shared understanding of problems and finding new and creative solutions together
  • Testing our ideas using the best available evidence and data

Embracing innovation to shape future services

  • Looking beyond traditional boundaries to develop new ways of working
  • Seeking ways to improve our use of technology and best practice

Tell us how we are doing we'd love to have your opinion