Communication Framework

By completing a detailed analysis of a full year of feedback, from patients, families and carers, we found that they value seven important things when staff are communicating with them, which make them feel listened to, reassured and respected.

We’ve combined these into a Communication Framework – a simple guide to compassionate and effective communication and a clear vision of what patients can expect from their interactions with us: 

  • Notice
  • Ask
  • Listen
  • Inform
  • Participate
  • Respect
  • Reassure

Please speak to a member of our staff if you feel there is more we could do to support you – your voice matters and is important to us.

If you have had a positive communication experience and would like to recognise any members of staff, you can let us know by emailing

Tell us how we are doing we'd love to have your opinion