2020 NHS Staff Survey results – Kingston Hospital highly recommended!

11 March 2021

Kingston Hospital highly recommended as a place to receive care and to work

The results of the annual NHS staff survey for 2020 were published today with the vast majority of Kingston Hospital staff saying that they would recommend the Trust as a place to receive care and to work.

The report showed that:

  • 83% of staff would recommend the hospital as a place to receive care (against an average of 74.3%)  
  • 91% of staff felt their role makes a difference to patients (against an average of 89.7% from other trusts)
  • 82% of staff felt the Trust acts on concerns raised by patients (against an average of 74%)
  • 75% of staff would recommend the hospital as a place to work (against an average of 67%)

Jo Farrar, Chief Executive of the Trust said: “We have a fantastic and highly engaged group of staff at Kingston Hospital and I’m grateful to them for taking the time to respond to the survey during a very busy year.

“This data was collected between October and December in 2020, when colleagues were under unprecedented amounts of pressure having worked through the first surge of the COVID pandemic, and heading into the second one. It’s testament to the Kingston Hospital community that scores are higher than average in many important areas including staff morale and engagement, communication between staff and managers, and the quality of care being delivered.

“I’m in particular pleased to see that so many of our staff would recommend Kingston Hospital as a place to receive care and to work, with percentages significantly higher at the Trust when compared with other similar organisations.

“We worked really hard to keep our staff safe and well during 2020, so it’s great to see that staff have acknowledged the health and wellbeing support which is on offer for them as employees here.

“Some areas for improvement are identified with staff reporting musculoskeletal problems and a desire for more support around career progression. I am also sad and concerned to hear through the survey that bullying and discrimination at work continues to be an issue and for some this was on grounds of ethnic background.

“Based on insight from staff gathered last year, we have recently reviewed and strengthened our equality, diversity and inclusion strategy, so with this feedback in mind we will continue to give this work the focus it needs to ensure that everyone in our community understands that racism, bullying and harassment of any kind will not be tolerated. We will continue to do everything we can to support our staff to stay safe and healthy at work so they know that they are valued for their contribution to providing outstanding care to our patients.”


Link to NHS staff survey results for 2020: https://www.nhsstaffsurveyresults.com/

77% of staff at the Trust returned this year’s survey, which was the highest rate of return for an acute hospital in the UK.

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